--- On Wed, 18/4/12, Tarun Malhotra <fromtarunmalhotra@yahoo.co.in> wrote:

From: Tarun Malhotra <fromtarunmalhotra@yahoo.co.in>
Subject: Fw: LOAN AGAINST POLICY NUMBER 121774069 - urgent request please
To: co_crm@licindia.com
Date: Wednesday, 18 April, 2012, 10:15 AM

Dear Sir,   Please refer trailing mail sent to your model town branch, i visited this branch yesterday to check status of my loan application, the attitude of your team was totally unacceptable.   I met Mr. Rajinder Kumar Badola - Asstt. Admn. Officer, he said it will further take 3-4 days, i went there as i required this money urgently otherwise there was no fun of going there & wasting time more over he commented "Don't come here for this" - i ask here why should i be denied access to your office to check status of my application" .   After this he redirected me to Mr. Dharam Veer - Asstt. he was least interested to even listen to my plea, straightaway showed me a bunch of papers lying his table saying that "he has one week work pending with him as computers are not working" & turned his revolving chairs back towards me & also was not bothered even to ask my policy number to check status just as a courtsey & commented " YAHAN TO SAB AISE HI URGENT WALE AATE HAIN"   & other gentleman (Mr. Shiv Kumar Saini - Asstt.) without any concern & purpose simply started commenting "ye waise hi bol raha hai bina wajah, sara din aise log aate hain yahan - & his tone was totally unacceptable i am thinking on lines of taking the matter to your highest authorities.   Since they responded in such a lethargic manner i lost my temper  & had no option but to go to Branch head infact at this stage i felt nothing can move at LIC & REMINDED ME of the TV commercial showing an old lady giving away her dead husbands belonging to similarly behaving insurance officials, even your Branch Head was least bothered, when i requested him to look into my case, he on piece meal basis said it will be done, i expected him to ask my policy number, infact i had to request him twice to kindly note my policy number & finally one lady sitting in his office noted the number on a small scrap slip & were in too much hurry that i leave & not bother them.   Request you to kindly help in getting my loan clear on very urgent basis today is third day of my application.   Every customer standing in hall said what i did was correct & not just that your own agents sitting on the first floor seemed frustated due to attitude of LIC officials & said please send a strong complaint as officials here are never ready to listen at all.   In the end i would like to add that people like Mr. Sanjay Mittal are running LIC, HE WAS THE ONLY PERSON TO OFFER ME A SEAT, LISTEN TO MY CONCERN & PROFESSIONALLY NOTE MY DETAILS, INFACT HE EVEN REMEMBERED MY MORE THAN 6-7 MONTHS CASE WHEN I CHANGED PAYMENT MODE FROM QUARTERLY TO ANNUAL & THIS IS WHEN WE INTERACTED OVER MAILS ONLY.   Regards   Tarun Malhotra 9711130446, 9555055579   --- On Mon, 16/4/12, Tarun Malhotra <fromtarunmalhotra@yahoo.co.in> wrote: From: Tarun Malhotra <fromtarunmalhotra@yahoo.co.in> Subject: Fw: LOAN AGAINST POLICY NUMBER 121774069 To: "lic model town" <bo_123@licindia.com> Date: Monday, 16 April, 2012, 5:12 PM Dear Sir,   This is in continuation to trailing mail, the loan application with all required documents & original policy bond have been submitted at your office, copy of receipt is attached, kindly arrange to transfer loan amount immediately.   Thanking You,   You faithfully,   Tarun Malhotra AC-II, 122C, SHALIMAR BAGH, DELHI - 110088 9555055579 9711130446   --- On Mon, 16/4/12, Tarun Malhotra <fromtarunmalhotra@yahoo.co.in> wrote: From: Tarun Malhotra <fromtarunmalhotra@yahoo.co.in> Subject: LOAN AGAINST POLICY NUMBER 121774069 To: "lic model town" <bo_123@licindia.com> Date: Monday, 16 April, 2012, 3:59 PM CHEIF MANAGER LIC OF INDIA G1, MODEL TOWN - III DELHI   Dear Sir,   My representative Mr. Prem Narain is there at your branch to submit documents for loan, request you to kindly help in for submission of documents.   He is carrying with him following documents for submission for loan 1. Original Policy Document/bond. 2. Original application 3. National Electronics Funds Transfer - Mandate Form - IFS CODE seems to be left out, which kindly note SAPPR 080101 4. My Axis Bank cheque copy. 5. Pass book copy reflecting my account number 6. Loan quotation received from LIC   Request you to kindly process & transfer funds at the earliest.   Thanking You,   You Faithfully,   Tarun Malhotra AC-II/122C SHALIMAR BAGH, DELHI-110088 9555055579